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Terms and conditions
1. Purpose and acceptance
The purpose of the Agreement is to define the conditions under which Customers may use Cards to obtain Goods at participating Sites. Without prejudice to the other terms if this Agreement, use of a Card by the Customer or Cardholder constitutes acceptance of the General Terms and Conditions.
2. Definitions
In this Agreement, the following words shall have the following meanings:
“Affiliate” means: (1) for Radius Business Solutions (Singapore),: Radius Payment Solutions Limited (Company number: 08260702) “Radius” or any company in which Radius owns or controls, directly or indirectly, 50% or more of the voting rights; and (2) for Customer: any company in which Customer’s ultimate holding company owns or controls, directly or indirectly, 50% or more of the voting rights;
“Agreement” means these General Terms & Conditions, Card Forms and Card Procedures. In the event of a conflict between any provision of these General Terms and Conditions, the Card Forms or the Card Procedures, the Card Forms shall take precedence over the General Terms and Conditions and the General Terms and Conditions shall take precedence over the Card Procedures;
“Card Forms” means the application form, card order form, e-business sign up form and/or any other form completed by Customer upon request by Radius Business Solutions (Singapore) and accepted by Radius Business Solutions (Singapore);
“Business Day” means any day on which clearing banks are open for business in Singapore excluding Saturdays;
“Cardholders” means persons to whom Customer has provided a Card and who are authorised by Customer to use such Card and “Cardholder” means any one of them;
“Card Procedures” means any procedures or guidelines regarding the use of the Cards as Radius Business Solutions (Singapore) may Notify from time to time;
“Card Program” means the Card scheme owned and/or operated by Radius Business Solutions (Singapore) based on which Radius Business Solutions (Singapore) issues Cards for use by Customers;
“Cards” means all payment cards issued to Customer by Radius Business Solutions (Singapore) and/or by any third party designated by Radius Business Solutions (Singapore) and “Card” means any one of them; This excludes loyalty cards that may be issued by Radius Business Solutions (Singapore) from time to time;
“Credit Limit” means the maximum amount of unpaid Transactions, whether invoiced or not, that can be outstanding on a Customer’s account at any time. The Credit Limit is determined by, and may be revised at any time, by Radius Business Solutions (Singapore) in its sole discretion; Radius Business Solutions (Singapore) will communicate the Credit Limit to Customer from time to time and upon request;
“Customer” means the person or company whose details appear in the Card Form and whose application for Cards has been accepted by Radius Business Solutions (Singapore);
“Exchange Rate” means the exchange rate published by the Monetary Authority of Singapore which applies on the day of the Card Transaction plus 1.5%;
“Fuel Products” means all grades of diesel and petrol products supplied by Radius Business Solutions (Singapore) to the Customer from time to time;
“Goods” means Fuel Products, Non-Fuel Products and any other products and/or services that may be purchased from time to time using a Card;
“Hardware” means any hardware provided to the Customer by Radius Business Solutions (Singapore) on behalf of a third party to be used in the provision of the Goods;
“Interest Rate” means interest at 2% above the prime lending rate set by the Monetary Authority of Singapore from time to time;
“Invoice” has the meaning given to it in clause 5.2(d);
“Non-Fuel Products” means any products which are not Fuel Products supplied by Radius Business Solutions (Singapore) to the Customer from time to time;
“Notify(ing)” or “Notification” means informing the other Party;
(a) through the Website: in the case of notification to Radius Business Solutions (Singapore) (1) by submitting the required information electronically using the functionalities provided by the Website for this purpose; or in the case of notification to Customer (2) by posting the information on the Website, or
(b) by sending an e-mail to such e-mail address as Radius Business Solutions (Singapore) or Customer respectively may specify from time to time (“By E-mail”), or
(c) by sending a fax to such fax number as Radius Business Solutions (Singapore) or Customer respectively may specify from time to time (“By Fax”), or
(d) by sending a letter to such address as Radius Business Solutions (Singapore) or Customer respectively may specify from time to time, or
(e) by including specific information on the Invoice or on the payment overview accompanying the Invoice (only applicable to a Notification by Radius Business Solutions (Singapore) to Customer), or
(f) by phone using such telephone number as Radius Business Solutions (Singapore) or Customer respectively may specify from time to time (“By Phone”);
“Notification In Writing” means a Notification in the form specified in paragraphs (a) to (e) of that definition;
“Late Payment” has the meaning given to it in clause 5.3(a);
“List Price” means (where applicable) the list price (including the effective pricing dates) available upon written request by the Customer to Radius Business Solutions (Singapore);
“Parties” means Radius Business Solutions (Singapore) and Customer and “Party” means either of them;
“Payment Term” has the meaning given to it in clause 5.3(a);
“PIN” means the personal identification number issued for use with a Card;
“Rates” means the fuel rates to be charged to Customers for Goods supplied by Radius Business Solutions (Singapore) from time to time;
“Radius Business Solutions (Singapore)” means Radius Business Solutions (Singapore) Pte. Ltd (Company number: 201606206W) whose registered office address is 203 Henderson Road, Henderson Industrial Park, #10-02 Wing A, Singapore 159546, and its successors, assigns and appointed agents or any other Affiliate and their successors, agents or assigns, as the case may be;
“Retailers” means Shell Eastern Petroleum (Pte) Ltd and/or companies who have entered into an agreement with Radius Business Solutions (Singapore) to accept Cards as payment for Goods, as the case may be, and “Retailer” means any one of them;
“Sites” means the location where Retailer delivers the Goods to Customer or Cardholder;
“Surcharges” means surcharges imposed by Radius Business Solutions (Singapore) on the purchase of Goods details of which are available on the Website;
“Transaction” means each use of the Card to obtain Goods at a Sites, and
“Radius Business Solutions (Singapore) Card Centre” means the contact point for administrative matters relating to the Card as Radius Business Solutions (Singapore) may communicate from time to time; and
“Website” means www.radiusfuelcards.com.sg or any other website Radius Business Solutions (Singapore) may authorise Customer to access in connection with this Agreement;
3. Card Program
3.1 Radius Business Solutions (Singapore) may in its sole discretion provide, or cause a third party to provide, one or more Cards to Customer. Customer can use a Card for purchasing certain Goods that are available at Sites but Customer is not obliged to purchase a minimum amount of Goods using the Card. A Card that has not been used for a certain period of time as determined by Radius Business Solutions (Singapore) may be cancelled automatically or subject to a Charge as a result of such non-activity.
3.2 Radius Business Solutions (Singapore) offers, through Retailers, a range of Goods that can be purchased with a Card. Customer determines the categories of Goods that can be purchased with the Cards based on the available offering under the Card Program. Radius Business Solutions (Singapore) may at any time and without Notification extend or reduce the range of Goods it offers under the Card Program. The issuing of Cards to Customer does not confer any right to Customer to receive supplies of Goods.
3.3 Use of a Card constitutes a purchase of Goods from Radius Business Solutions (Singapore) or from Retailer, as the case may be. Title to the Goods and risk of loss will pass upon delivery of the Goods at the Sites.
3.4 Cards may only be used at participating Sites however Retailers have the right to retain cards and/or to refuse to supply Goods, accept Cards or process Transactions for any reason including, but not limited to shortage of product, technical failure of equipment or failure by Customer to comply with the Agreement. Customer shall comply with all operating requirements and conditions imposed by a Retailer at the Sites. Any fees or payments charged by Retailer to Radius Business Solutions (Singapore) in connection with Transactions by Customer not complying with local regulation or damaging Retailer’s equipment can be charged by Radius Business Solutions (Singapore) to Customer. If the Goods have already been supplied and the Card is not accepted by the Retailer for whatever reason, the Customer is required to pay for the Goods at Retailer’s customer price applicable at the Sites with other means of payment.
3.5 Customer may authorise Cardholders to use a Card and shall ensure that Cardholders comply with Customer’s obligations under this Agreement. Customer shall ensure that Cards do not remain in possession of anyone who has ceased to be an authorized Cardholder.
3.6 The Card may only be used for purchases that correspond with a normal consumption or use and Cards can only be used by Customer in compliance with all applicable legislation.
3.7 Customer and Cardholders are not entitled to participate in any Radius Business Solutions (Singapore) promotions or loyalty schemes on Transactions using a Card unless otherwise invited in the terms of any such promotion or loyalty scheme.
3.8 Radius Business Solutions (Singapore) may modify or end its Card Program and/or replace it with a different program. In addition, Radius Business Solutions (Singapore) may increase or reduce the number, and vary the type, of Retailers and/or Sites where Cards can be used without Notification.
3.9 Where a Customer acquires Hardware by virtue of this Agreement, the Customer shall abide by the terms and conditions of the supplier of the Hardware (as directed by Radius Business Solutions (Singapore) from time to time). Radius Business Solutions (Singapore) accepts no liability for any error or failure in the performance or functionality of the Hardware.
4. Cards
4.1 Property, cancellation, blocking or renewal of cards
Cards remain the property of Radius Business Solutions (Singapore) at all times and Customer shall return Cards on first request to the Radius Business Solutions (Singapore) Card Centre. Radius Business Solutions (Singapore) may at any time in its sole discretion levy Charges on Cards, cancel or block Cards or refuse to renew or replace Cards.
4.2 Use of Cards
Customer may only use Cards in accordance with the provisions of this Agreement. A Card may not be used in, among others, the following circumstances:
(a) after the expiry date shown on the Card;
(b) if Customer exceeds its Credit Limit;
(c) if the Card has been reported lost or stolen or the PIN compromised in accordance with Clause 4.5;
(d) if the Card has been cancelled or blocked or its return requested by Radius Business Solutions (Singapore);
(e) in non-compliance with the Card Procedures, if any;
(f) if there are any Late Payments;
(g) if the Cardholder does not enter the correct PIN code.
Notwithstanding clause 4.2(a)-(e), Customer shall be liable to pay Radius Business Solutions (Singapore) for all amounts due pursuant to each Transaction plus any Charges levied as a result of any breach of this clause 4.2.
4.3 Online and offline Transactions
Transactions will be processed online, except if this is not possible for technical reasons relating to the equipment required for such processing, in which case Transactions will be processed offline. Online Transactions shall be confirmed by PIN and offline Transactions (where permitted) shall be confirmed by PIN or by signature of the Cardholder on the sales voucher. Transactions confirmed in such manner are deemed to have been accepted by Customer and will be invoiced to Customer. Cardholder has no entitlement to offline Transactions, Customer will remain liable for Transactions made without PIN.
4.4 Security precautions
(a) Customer will be responsible for identifying and taking all necessary precautions to ensure the safe storage and use of the Card and its PIN. Notwithstanding the foregoing, Radius Business Solutions (Singapore) may from time to time recommend specific precautions to Customer. A Card is issued with a PIN. Customer shall only disclose the PIN to the Cardholder authorised to use the Card. Customer shall ensure that the PIN is not compromised such as by keeping the PIN secret from any person other than the Cardholder, never storing the PIN together with the Card and entering a PIN discreetly.
(b) Radius Business Solutions (Singapore) may in its sole discretion determine proprietary security limits (such as a maximum value per Transaction, a maximum value for all Transactions per Card over a period of time or a maximum number of Transactions per Card over a period of time), above which Transactions may be refused or Cards may be blocked. These limits are determined, and may be revised at any time, by Radius Business Solutions (Singapore) in its absolute discretion. Radius Business Solutions (Singapore) may, but has no obligation to, refuse Transactions or block Cards that exceed such security limits and Radius Business Solutions (Singapore) will not be liable if Cards are used exceeding these security limits. Due to risk associated, it is not best practice, but at Customer’s request Radius Business Solutions (Singapore) may issue Card(s) that are exempt from security limits. Customer will indemnify Radius Business Solutions (Singapore) on demand in respect of all costs, claims and demands arising out of or in connection with the use of all such Cards.
(c) Retailer may, but is not obliged to, request the Cardholder to show appropriate identification to prove that his identity corresponds with the name on the Driver Card, in the absence of which Retailer may refuse the Transaction and/or retain the Card.
4.5 Lost, stolen or duplicated Cards and compromised PINs
(a) If Customer has reason to believe that a Card is lost, stolen, duplicated or has not been received when due or that the PIN is compromised Customer must immediately Notify Radius Business Solutions (Singapore) preferably through the Website or By Phone, By E-mail or By Fax. Any Notification must be received prior to 15.00 hours in order to be accepted as valid notification on the date of such Notification. Notification after 15.00 hours on any date will be deemed to have been accepted as Notification on the following Business Day. Where Notification has been given orally, Customer shall confirm this by Notification in Writing within 2 Business Days thereafter (“Confirmation”).
(b) Customer shall be liable for all Transactions made with a lost, stolen or duplicated Card (including all Transactions made with a duplicate of the Card) for a period of 2 business days after Radius Business Solutions (Singapore) has received Notification in Writing or Confirmation from the Customer that the Card has been lost or stolen. However, if after 2 business days, Transactions are made with the lost, stolen or duplicated Card using the correct PIN, Customer will remain liable for such Transactions until the lost, stolen or duplicated Card has been blocked by Radius Business Solutions (Singapore), which Radius Business Solutions (Singapore) shall do as soon as reasonably practicable. In addition, if after Notification that a Card is lost, stolen or duplicated, the Card is used by the Cardholder, Customer will remain liable for such Transactions and Radius Business Solutions (Singapore) may make such reasonable charge to Customer as appropriate to cover the expenses incurred by Radius Business Solutions (Singapore) as a result of Customer’s Notification, including any payments made by Radius Business Solutions (Singapore) to any person as a reward for confiscating such Card.
(c) Customer shall be liable in respect of all Transactions made with a Card with a compromised PIN until (1) Customer has given Notification to Radius Business Solutions (Singapore) as detailed in clause 4.5(a) above; and (2) until the Radius Business Solutions (Singapore) Card Centre has received the compromised Card with the top corners cut off.
(d) Customer shall give Radius Business Solutions (Singapore) all reasonable assistance to investigate the loss, duplication or theft of any Card and to assist Radius Business Solutions (Singapore) to recover the lost or stolen Card or a duplicate of the Card.
4.6 Cancellation, withdrawal or replacement of Cards
(a) If Customer wishes to cancel or withdraw a Card for any reason he should Notify Radius Business Solutions (Singapore) accordingly and return the Card to the Radius Business Solutions (Singapore) Card Centre with the corner cut off. Customer will remain liable in respect of all Transactions made with a cancelled or withdrawn Card, prior to receipt of the Card at the Radius Business Solutions (Singapore) Card Centre.
(b) Upon receipt of new Cards replacing existing or expired Cards Customer shall ensure that all the replaced Cards are immediately destroyed. Customer shall remain liable for all Transactions made with the replaced Cards.
4.8 Radius Business Solutions (Singapore) reserves the right to levy Charges in respect of the reissuing and replacement of any Cards.
5. Price, Invoicing and Payment
5.1 Price
(a) For the purchase of Goods, Customer will be invoiced at the Rates. Radius Business Solutions (Singapore) has the right to unilaterally modify the Rates wholly or partially without prior Notification or to publish such rates on the Website from time to time, which shall constitute valid Notification.
(b) Radius Business Solutions (Singapore) may apply a Charge or a Surcharge to the price of the Goods depending on the location of certain Sites and the nature of certain Goods purchased.
(c) Goods shall be invoiced together with Charges, taxes, duties, and any other charges levied in the country of delivery. Goods Service Tax shall be specified separately for deliveries in countries where this is legally possible. Taxes, duties and Charges will also be added to all service fees or other payable amounts as appropriate. Customers are responsible for Notifying Radius Business Solutions (Singapore) in due course of any changes to their country-specific international (GST) ID numbers.
(d) Radius Business Solutions (Singapore) may in its sole discretion levy a Charge for customer services or facilities it provides to Customer, which may include but is not limited to the application of a % service fee to the purchase of all Fuel Products and Non-Fuel Products. Radius Business Solutions (Singapore) may from time to time modify the amount of the Charges or services to which the Charges relate.
(e) The List Price and any Charges may be unilaterally changed and updated from time to time by Radius Business Solutions (Singapore) acting in its absolute discretion. For the avoidance of doubt, any changes made in accordance with this clause 5.1(e) shall take immediate effect.
5.2 Invoicing
(a) If Card Transactions have been processed, Customers will be invoiced with the frequency agreed between Radius Business Solutions (Singapore) and the Customer. Radius Business Solutions (Singapore) may conduct periodic reviews on all Customers and Radius Business Solutions (Singapore) reserves the right to amend the invoice frequency and the payment terms of the Customer without prior Notification.
(b) The use of electronic invoicing (where available) is subject to Customer subscribing to the e-invoicing service. Radius Business Solutions (Singapore) may in its sole discretion levy a Charge to Customer if Customer does not subscribe to the e-invoicing service. When subscribing to the e-invoicing service, Customer agrees that (i) Radius Business Solutions (Singapore) may archive Invoices electronically or have them archived electronically by its nominated third party contractor and (ii) advanced signature, in line with country legislation, is used to protect the integrity of all Card e-invoices. Customer may also be notified by an email when a new Invoice is available online. Customer may still receive a paper Invoice in cases of manual adjustments.
(c) Customer will be invoiced for Goods purchased in Singapore Dollars ($). Purchases made in foreign currencies will be converted to such currency using the Exchange Rate.
(d) Radius Business Solutions (Singapore) will issue Invoices or debit notes, or will cause Invoices or debit notes to be issued on its behalf, for Goods sold by Radius Business Solutions (Singapore) or Retailers to Customer. If Customer requires an Invoice for Goods sold by Retailers in circumstances where Radius Business Solutions (Singapore) has provided a debit note, Customer should request an Invoice at the Sites at the time of the Transaction. Invoices and debit notes are jointly referred to herein as “Invoice(s)”.
(e) Invoices are issued based on Transaction data communicated to Radius Business Solutions (Singapore) by Retailers. Therefore, any subsequent corrections communicated by Retailers may lead to rectification of Invoices.
(f) Sales vouchers or duplicates thereof are not issued by Radius Business Solutions (Singapore) and should if required be obtained by Customer at the Sites at the time of the Transaction.
(g) Invoices shall be raised by Radius Business Solutions (Singapore) or such other Affiliate as is notified to the Customer from time to time.
5.3 Payment term, payment method and securities
(a) Invoices are payable by the due date stated on such Invoice (“Payment Term”). Customer shall pay Invoices without any discount, deduction or set off, so that Radius Business Solutions (Singapore)’s designated bank account is credited with the full amount and in the currency indicated on the Invoice within the Payment Term. Failure to do so shall constitute “Late Payment”.
(b) Unless agreed otherwise by Radius Business Solutions (Singapore), payments shall be made by means of Direct Debit to a bank account nominated by Radius Business Solutions (Singapore). Radius Business Solutions (Singapore) may levy a Charge for any other payment method than Direct Debit. Customer shall provide Radius Business Solutions (Singapore) with a direct debit mandate in a form acceptable to Radius Business Solutions (Singapore) and shall ensure that a valid direct debit mandate exists at all times during the course of this Agreement. If nevertheless at any time a direct debit by Radius Business Solutions (Singapore) is recalled by Customer’s bank, Customer will immediately pay to Radius Business Solutions (Singapore) an amount equal to the amount of such recalled direct debit. In addition, Customer herby consents to its bank providing Radius Business Solutions (Singapore) with all relevant details regarding the basis and nature of any recalled direct debit payment. Radius Business Solutions (Singapore) is entitled to levy a Charge for administration, increased in line with any bank charges incurred by Radius Business Solutions (Singapore) for any recalled or failed direct debits. Customer shall Notify Radius Business Solutions (Singapore) of any changes to its bank account details in a timely manner so as to avoid any Late Payment.
(c) At its sole discretion and at any time, Radius Business Solutions (Singapore) has the right to revise the payment method or Payment Term and to revise or withdraw any credit that may have been granted to Customer. Notwithstanding any other remedies available to Radius Business Solutions (Singapore), in the event that credit is withdrawn, all amounts then due and owing, for whatever reason, whether already invoiced or not shall become immediately payable, and any future sales by Radius Business Solutions (Singapore) to Customer shall be with pre-payment or fully covered by a security in accordance with clause 5.3(d) at Radius Business Solutions (Singapore)’s option.
(d) Customer shall provide to Radius Business Solutions (Singapore) and maintain security in such amounts, types, form and issuers as Radius Business Solutions (Singapore) may specify from time to time in its sole discretion. Radius Business Solutions (Singapore) may request Customer to increase the amount covered by the security or to provide an additional security if Radius Business Solutions (Singapore) in its sole discretion considers that this is required to guarantee Customer’s current or future payments to Radius Business Solutions (Singapore). Customer shall renew any expiring securities at the latest by the date corresponding to the expiry date of the security minus the number of days corresponding to the then applicable Payment Term, and if a Customer fails to do so Radius Business Solutions (Singapore) is entitled to block the Cards. If a parent guarantee is in place and, as a result of a change in the shareholding structure in Customer’s Affiliates, the parent company that has issued the guarantee no longer is a parent of Customer, Customer shall immediately secure an alternative security acceptable to Radius Business Solutions (Singapore), unless and until it is confirmed by the parent that has issued the guarantee that it remains in force. Failure to provide or maintain at all times adequate securities shall immediately make all sums owing by Customer to Radius Business Solutions (Singapore) (whether already invoiced or not) on any account whatsoever immediately and automatically due and payable. Customer shall ensure that Radius Business Solutions (Singapore) will have the option to call on the security until at least 6 (six) months from the end of the month after termination of the Agreement.
(e) Disputed Invoices shall be paid in full by Customer on the due date. If consequently parties agree that such invoice needs to be corrected with a certain amount, Radius Business Solutions (Singapore) will promptly issue a credit note and repay such amount or set it off with any amounts due to Radius Business Solutions (Singapore) by Customer. For the avoidance of doubt, any dispute in relation to an Invoice shall be raised by Customer within 10 Business Days of the date of Invoice. After such period, the invoice amount shall be deemed agreed by Customer.
(f) Radius Business Solutions (Singapore) and its Affiliates may at any time without giving Notification to or making demand upon Customer set off and apply any and all sums at any time owing by Radius Business Solutions (Singapore) and/or by any of its Affiliates to Customer or any of Customer’s Affiliates, against any and all sums owing by Customer or any of Customer’s Affiliates to Radius Business Solutions (Singapore) and/or to any of its Affiliates. Customer shall not withhold or set off any amounts payable by him against any amounts payable by Radius Business Solutions (Singapore), except if this is mandated by law.
5.4 Default by Customer
(a) Late Payment by Customer shall make all sums owing by Customer to Radius Business Solutions (Singapore) (whether already invoiced or not) on any account whatsoever immediately and automatically due and payable, without prejudice to Radius Business Solutions (Singapore)’s right to charge automatically and without prior Notification, the Interest Rate.
(b) Customer shall be liable for all costs, charges and other liabilities incurred by Radius Business Solutions (Singapore) as a result of the Late Payment. Radius Business Solutions (Singapore) is entitled to charge all costs of collection, including attorney’s fees to the extent permitted by law, in addition to all other amounts due. For payments that do not take place on the due date, Radius Business Solutions (Singapore) reserves the right to levy a Charge in respect of such late payment.
(c) All payments from and any credits or refunds due to Customer will be used to pay off (1) any interest due (2) any unsecured portions of the debt (3) any secured portions of the debt and finally (4) any other indebtedness to Radius Business Solutions (Singapore).
(d) Radius Business Solutions (Singapore) may use, without prior Notification or demand, any or all of the security to set off or satisfy all or any part of any indebtedness or obligation of Customer to Radius Business Solutions (Singapore), including indebtedness arising from purchases under this Agreement or from any other agreement concluded between Customer and Radius Business Solutions (Singapore) in relation to the use of Cards.
(e) If a cash deposit has been made by Customer or Customer’s Affiliates to Radius Business Solutions (Singapore) or any of Radius Business Solutions (Singapore)’s Affiliates then such deposit can be used, at Radius Business Solutions (Singapore)’s sole discretion, as payment of Transactions which have been invoiced or not yet invoiced.
(f) In case of Late Payment, failure to provide or maintain adequate security, exceeding the Credit Limit or if Radius Business Solutions (Singapore) in its sole discretion determines that there are objective reasons to conclude that the financial status of Customer has become or is likely to become impaired or unsatisfactory, Radius Business Solutions (Singapore) may immediately, without prior Notification, block or cancel Customer’s Cards.
(g) In the case of Late Payment, Radius Business Solutions (Singapore) reserves the right to apply a Charge to all Transactions for a period of 3 months immediately following the occurrence of the Late Payment.
(h) Radius Business Solutions (Singapore) reserves the right to terminate this Agreement, suspend Cards or levy a Charge in the event that the Customer’s Credit Limit is exceeded.
(i) If a Customer’s account is suspended for any reason with a subsequent reactivation, Customer may incur a Charge for any such reactivation requested. Radius Business Solutions (Singapore) does not accept any liability for accounts that are not reactivated.
(j) Radius Business Solutions (Singapore) (or its agents or representatives) may perform credit checks on Customer. Customer hereby gives its consent to Radius Business Solutions (Singapore) (or its agents or representatives) to carry out such checks. Customer hereby acknowledges and agrees that the credit checks may involve giving information about Customer to licensed credit reference agencies or third parties. Occasionally Radius Business Solutions (Singapore) may use the information provided as a result of the credit checks to inform Customer about any other product offering of Radius Business Solutions (Singapore) or any third party from time to time.
(k) Radius Business Solutions (Singapore) may undertake periodic risk assessments of Customers using industry-recognised risk exposure management tools and/or general market intelligence. If, following such risk assessment, Customers’ risk exposure reaches a specified risk exposure level determined by Radius Business Solutions (Singapore) in its sole discretion, a risk based Charge may be applied to all purchases of Fuel Products for the duration of the increased risk exposure level until such point as the original risk level resumes.
6. Information and data privacy
6.1 Customer shall ensure that all information communicated to Radius Business Solutions (Singapore) (including name, legal status, address, e-mail address, key personnel, bank details) is accurate and it shall forthwith provide Notification in Writing to Radius Business Solutions (Singapore) of any changes. Upon request, Customer shall provide complete and accurate financial statements (last audited accounts if available) and related information in a timely manner to assist Radius Business Solutions (Singapore) with the financial assessment process.
6.2 Radius Business Solutions (Singapore) shall not be liable to Customer in respect of any inaccurate Invoices, documentation or reporting about Card Transactions resulting from incorrect information provided by a Customer, Cardholder or Retailer. All monies owing by Customer to Radius Business Solutions (Singapore) shall become due and payable forthwith if Radius Business Solutions (Singapore) discovers that any of the information provided by Customer to Radius Business Solutions (Singapore) is materially inaccurate.
6.3 Radius Business Solutions (Singapore) may at any time disclose to a third party, any relevant information relating to Customer, its Cardholders or its Card Transactions to the extent that this is deemed necessary by Radius Business Solutions (Singapore) to enable the operation of this Agreement. Customer shall treat information set forth in or derived from the Agreement as confidential.
6.4
(a) Customer hereby consents to:
Shell Proprietary
(i) all and any processing (in manual or electronic form) of personal data relating to Customer and the Cardholders by Radius Business Solutions (Singapore), Retailer or any third party designated by Radius Business Solutions (Singapore), for the execution of this Agreement, and for legitimate purposes required by Radius Business Solutions (Singapore) including, but not limited to, operating the Agreement, keeping accounts and records, invoicing, credit analysis, enhancing services quality, market analysis, compilation of statistics or for sending marketing and/or other information to Customer, including after the termination or expiry of the Agreement;
Shell Proprietary
(ii) such personal data being transferred to, communicated to or otherwise accessed by Radius Business Solutions (Singapore), Retailer or any third party designated by Radius Business Solutions (Singapore) for the operation of this Agreement, some of which may be located outside the territory of the European Union, in connection with the legitimate purposes specified above.
(b) Customer hereby expressly agrees to comply with the requirements of the data privacy legislation including but not limited to obtaining consent of each Cardholder to the processing of their personal data pursuant to this Agreement and warrants that it has obtained, or will obtain, all necessary consents from Cardholders to permit processing of their data by Radius Business Solutions (Singapore), Retailers and third parties designated by Radius Business Solutions (Singapore) in accordance with this clause 6, before processing any such personal data.
(c) Customer and its Cardholders have a right of access and rectification of their personal data by sending a registered letter to Radius Business Solutions (Singapore).
7. Duration and Termination
7.1 This Agreement will take effect upon the first use by Customer or Cardholder of a Card and it is concluded for an indefinite duration. Either Party may terminate the Agreement at any time by giving to the other not less than four (4) weeks’ Notification in Writing.
7.2 Notwithstanding any other remedies available to Radius Business Solutions (Singapore), this Agreement may be terminated by Radius Business Solutions (Singapore) with immediate effect by Notification to Customer in the following circumstances:
(a) if there is Late Payment by Customer;
(b) if Customer exceeds its Credit Limit;
(c) if Customer fails to provide or maintain adequate security;
(d) if there is a suspicion of fraud or abuse of Customer’s Card(s) or such fraud or abuse has been established;
(e) if Customer (being an individual) dies or is unable to pay his debts or (being a company) if a liquidator (other than for the purpose of amalgamation or reconstruction), administrative receiver, administrator or receiver is appointed in respect of the whole or any part of the Customer’s assets or business or the Customer enters into an arrangement or composition with its creditors, or if it becomes unable to pay its debts, or if the Customer suffers any distress or execution to be levied upon any of his goods or premises or any equipment at his premises or other circumstances arise which would entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to make a winding up order in relation to the Customer;
(f) Radius Business Solutions (Singapore) performs and/or obtains a credit review or rating for Customer (which Customer hereby agrees Radius Business Solutions (Singapore) may carry out and/or obtain from time to time) which in the sole opinion of Radius Business Solutions (Singapore) is unsatisfactory;
(g) Radius Business Solutions (Singapore) in its sole discretion determines that there are objective reasons to conclude that the financial status of Customer has become or is likely to become impaired or unsatisfactory;
(h) Customer is in material breach of any (other) term of this Agreement; or
(i) Customer assigns the Agreement without Radius Business Solutions (Singapore)’s consent or there is a change in control of Customer.
7.3 If Notification of termination of this Agreement is given for whatever reason, the total outstanding balance of Customer’s account (whether invoiced or not) shall become immediately due and payable in full to Radius Business Solutions (Singapore). At the termination of the Agreement the right of Customer to use Cards shall cease, and Customer’s access to the Website may be stopped or restricted. This is without prejudice to Customer’s liability for use of Cards after termination until the moment where such Cards have been received back by Radius Business Solutions (Singapore) or to the rights of Radius Business Solutions (Singapore) already accrued at the date of such termination at the conditions that were valid before the termination of the Agreement. Securities shall remain in force until the last payment due under the Agreement has been received by Radius Business Solutions (Singapore).
8. Exclusion & Limitation
8.1 Radius Business Solutions (Singapore) gives no warranty, express or implied, in relation to any Goods supplied to Customer other than relating to the title of the Goods supplied. Radius Business Solutions (Singapore) shall not be liable for any loss or damage suffered by Customer or the Cardholder in connection with any Goods save to the extent that such liability cannot by law be limited or excluded. Radius Business Solutions (Singapore) shall not be liable for any failure of Retailer to process Cards or for any refusal by Retailer to accept Cards. The sale of Goods by Retailers takes place under the exclusive responsibility of such Retailers and Customer must lodge any claim relating to the sale of Goods directly with such Retailers.
8.2 Radius Business Solutions (Singapore)’s liability under this Agreement for any claims relating to Goods purchased with a Card is limited to the purchase price of such Goods.
8.3 Radius Business Solutions (Singapore) is not liable for any loss of profits, loss of revenue or loss of opportunity or any consequential or indirect loss or damages incurred by Customer or Cardholder as a result of a claim.
8.4 Claims by Customer or Cardholder are waived unless made by registered letter within 10 calendar days from the date of the event triggering the claim.
8.5 Customer shall indemnify and hold Radius Business Solutions (Singapore), its officers, employees and agents harmless in respect of any losses that are caused by or result from the negligence or wilful acts or omissions of Customer or its Cardholders.
8.6 Nothing in this Agreement has the effect of limiting or excluding any liability of Radius Business Solutions (Singapore) in respect of a Claim arising as a result of the fraud, negligence or wilful misconduct of Radius Business Solutions (Singapore), its contractors or agents and their respective employees (but, for the avoidance of doubt, Radius Business Solutions (Singapore) shall not be liable in any way to the Customer or Cardholder for the fraud, negligence or wilful misconduct of any third party service provider) save to the extent that liability cannot by law be excluded, and provided that Radius Business Solutions (Singapore) shall in no event be liable for any consequential or indirect loss howsoever arising.
9. Force Majeure
Radius Business Solutions (Singapore) shall not be liable for any failure to perform or any delay in performance under this Agreement arising from or in connection with any event that is not within Radius Business Solutions (Singapore)’s immediate control, including but not limited to:
(a) strikes, lock-outs, labour disputes of any kind, partial or general stoppages of labour, refusals to perform any kind of work (whether or not any of the foregoing are lawful, or relate to Radius Business Solutions (Singapore)’s own employees or others);
(b) war, hostilities, terrorist activity, or any local, national or international emergency;
(c) acts of God, fire, flood, pandemic;
(d) any inability to obtain energy, utilities, equipment, transportation, the product deliverable under this Agreement or the feedstock from which the product is directly or indirectly derived;
(e) technical problems, breakdown of or accident relating to plant, machinery, facilities, Sites, transportation equipment, communication systems, computer hardware or systems or other equipment such as card readers;
(f) any hindrances to transportation;
(g) Radius Business Solutions (Singapore)’s fuel stocks falling below levels which Radius Business Solutions (Singapore) in its absolute discretion considers necessary;
(h) good faith compliance with any regulation, order or request of, or interference by, or restriction imposed by any international, national, provincial, port or other public authority or any person purporting to act for such authority (whether ultimately determined to be valid or invalid); or
(i) the threat or reasonable apprehension of any of the above events.
10. General
10.1 Signing or using a Card constitutes acceptance of these General Terms and Conditions.
10.2 Radius Business Solutions (Singapore) may unilaterally vary, add to or delete any provision of this Agreement and changes to this Agreement shall be posted on the Website (including any relevant effective dates).The Customers shall check online from time to time for any updates or amends to this Agreement. Use of a Card after any such update has been made to this Agreement, shall be deemed to be acceptance of the modified Agreement by Customer.
10.3 Radius Business Solutions (Singapore) may transfer or assign the rights and obligations under this Agreement in whole or in part (including but not limited to transferring, assigning or factoring any debts or claims) to third parties (including but not limited to other Affiliates) upon prior Notification In Writing. Furthermore, Radius Business Solutions (Singapore) may at its sole discretion and without Notification appoint any agent or contractor for the negotiation and/or execution of this Agreement and Customer hereby expressly confirms its consent to any such appointment. Customer may transfer or assign its rights and obligations under this Agreement with prior written consent from Radius Business Solutions (Singapore).
10.4 If Customer consists of two or more persons, then their obligations under this Agreement shall be joint and several.
10.5 Each Party shall exercise reasonable care and diligence to prevent any action or condition on which may result in a conflict of interest with those of the other Party. This obligation shall apply to the activities of each Party’s employees and agents in their relations with the employees and families of the other Party, its representatives, vendors, subcontractors and third parties. Each Party’s compliance with this requirement shall include but shall not be limited to, establishing precautions to prevent that Party’s employees or agents from making, receiving, providing or offering substantial gifts, entertainment, payments, loans or other considerations for the purpose of influencing individuals to act contrary to the other Party’s best interest. Each Party shall promptly Notify the other Party the identity of its representatives or employees who is known in any way to have a substantial interest in the other Party’s business or the financing thereof.
10.6 No remedy of Radius Business Solutions (Singapore) against Customer is intended to be exclusive, but each remedy shall to the maximum extent allowed by law, be cumulative and in addition to any other remedy referred to herein or otherwise available to Radius Business Solutions (Singapore). The exercise or beginning to exercise by Radius Business Solutions (Singapore) of any one or more remedies shall not preclude the simultaneous or later exercise by Radius Business Solutions (Singapore) of other remedies. All remedies of Radius Business Solutions (Singapore) shall, to the maximum extent allowed by law, survive any and all terminations of the Agreement. To the maximum extent allowed by law, no delay or failure on the part of Radius Business Solutions (Singapore) in exercising any right, remedy, power, or privilege of Radius Business Solutions (Singapore) shall operate as a waiver thereof.
10.7 Each of the clauses in this Agreement is independent and severable and shall not in the event of any declaration of invalidity or unenforceability, affect the construction or effect of, any other clause in this Agreement.
10.8 This Agreement shall form the entire agreement between Radius Business Solutions (Singapore) and Customer in relation to the use of the Cards and supersedes all other agreements and understandings (whether written or oral) in relation to the use of the Cards. Any terms and conditions provided by the Customer shall not apply to this Agreement.
10.9 Headings used in this Agreement are for convenience only and shall not affect its interpretation.
10.10 This Agreement and any supplies of Goods made in conjunction with the use of the Card shall be governed by and construed in accordance with the laws of Singapore (excluding its rules on conflict of law) and Customer irrevocably submits to the exclusive jurisdiction of the courts of Singapore. Neither the Uniform Law on the International Sale of Goods (‘ULIS’), nor the United Nations Convention on Contracts for the International Sale of Goods 1980 (‘CISG’) shall apply.